Introducing ISO 9000 to the Kazakhstan Banking Industry:A Case Study

Authors

  • Hatice Camgoz Akdag Kadir Has University

DOI:

https://doi.org/10.5195/emaj.2011.2

Abstract

Banks in Kazakhstan have experienced a lengthy period of political stability and economic growth. Together with rational approach to banking and finance policy, this has helped to push Kazakhstan’s banking system to a higher level of development. It is now widely known that the Kazakh market is highly attractive to foreign investors. The scope for profits is growing, and country risk is comparatively low. As the Kazakh banks face a shortage of long-term funds and access to existing resources is influenced by political factors, capital drawn from the international markets will play a decisive role in their growth.

Author Biography

Hatice Camgoz Akdag, Kadir Has University

Business Administration Department

References

Malhotra, N. K. (2007), Marketing Research, an applied orientation, 5th Edition, Prentice Hall, New Jersey, pp. 505.

Quazi, H.A. & Padibjo, S.R. (1998) “A journey toward total quality management through ISO 9000 certification- a study on small-and medium-sized enterprises in Singapore”, International Journal of Quality & Reliability Management, Vol. 15, Issue 5, pp. 489-508.

Spero News, (2007) “Lessons from Kazakhstan’s real estate crisis” available from www.speroforum.com/site/article (Accessed 13.02.2008).

Turkish Weekly, (2008) “Speech of H.E.Nursultan Nazarbayev to the Nation”. Available from www.turkishweekly.net (Accessed 13.02.2008).

World Bank News Release, (2008) “The World Bank Issues the Statement on Recent Economic Developments in Kazakhstan”, available from www.worldbank.org.kz (Accessed 10.02.2008).

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Published

2011-07-23

Issue

Vol. 1 No. 1 (2011)

Section

Articles

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