Investigation of Effects of Accreditation, Institutionalization and Data Communication on Quality Improvement and Employee Performance

Authors

  • Didem Rodoplu Şahin Kocaeli University Faculty of civil aviation Department of business and administration of civil aviation Kocaeli/Turkey
  • Tuna Uslu Gedik University

DOI:

https://doi.org/10.5195/emaj.2014.50

Abstract

This paper develops a framework for the investigation of individual employee performance, in the light of recent developments in structural empowerment. The authors of this article propose corporate governance, knowledge management, organizational upward and downward communication that may predict employee performance by the mediating effect of quality improvement. The results suggest that upward and downward communication positively influences quality improvement, and is in turn positively influenced by knowledge management and corporate governance. Perceived quality improvement is also found to be a key variable between structural empowerment and employee perceptions.

References

Akyurt, N. (2007). “Standards for Accreditation of Hospitals: A research study on to what extend the radiology managers of private hospitals in Istanbul meet the standards, Istanbul University, Institute of Social Sciences, Unpublished PhD Thesis.

Akyüz, Y., Görmüş, A.S., ve Bektaş, Ç. (2008) “Increasing the economic value of information to the Information Society in Transition and Its Impact on Businesses”, 17.01.2008, 1-10 http://www.paribus.tr.googlepages.com/akyuz2.doc

Aslan, B. (2009). “Accreditation Of Higher Education In Different Countries And Improvements In Turkish Higher Education”, Journal of Faculty of Educational Sciences, 42, 1, ss. 287-309.

Baron, R. M. ve Kenny, D. A. (1986). “The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations,” Journal of Personality and Social Psychology, 51, ss. 1173–1182.

Barutçugil, İ. (2002). “Information Management”, İstanbul: Kariyer Yayıncılık.

Bekaroğlu, Ş. B. (2005) “The effects of possessing total quality management application and ISO 9000 Quality Assurance on the performance of the hospitals: A Study on Private Hospitals in Istanbul”, Akdeniz İ.İ.B.F. Dergisi (9).

Cameron, K. S., Bright, D. ve Caza, A. (2004). “Exploring the relationships between organizational virtuousness and performance,” American Behavioral Scientist, 47, ss. 766–790.

Çapar, B. (2002). “Baskent University Faculty of Communications, Department of Information and Records Management ", I. UNAK General Conference 10-12 October 2002, Samsun 19 Mayis University.

Drucker, P. (1994). “Beyond Capitalist Society”, çev. Belkıs Çorakçı, İstanbul: İnkılap Kitabevi.

Erkuş, L. ve S. M. Özdemir (2010) “Faculty of Education Faculty Members' Perceptions on the State of Readiness Assessment Accreditation Process, "Journal of University Faculty of Education, 03, 38, ss. 118-133.

Garnett, J.L., Marlowe, J. Pandey, S.K. (2008). “Penetrating performance predicament: Communication as a mediator or moderator of organizational culture’s ımpact on public organizational performance”, Public Administration Review, March/April, ss. 266–281.

Gibson, J.W., Hodgetts, R.M. (1991). Organizational Communication - A Managerial Perspective, 2nd Edition. Harper Collins Publishers: New York.

Goris, J. R., Vaught, B. C., Pettit J.D. (2000). “Effects of communication direction on job performance and satisfaction: A moderated regression analysis”, Journal of Business Communication, 37(4), ss. 348-368.

Jabs, L.B.(2005). “Communicative rules and organizational decision making”, Journal of Business Communication, 42(3), ss. 265–288.

Joint Commission International (2010). Joint Commission International Accreditation Standards for Hospitals, 4. Baskı, Joint Commission Resources, Illinois, ISBN: 978-1-59940-434-9.

Kiymir, B. (1995). “Health Care Quality Management ", 1 National Institutes of Health and the Hospital Management Symposium, 4-7 May 1994, Kuşadası, Aydın, Dokuz Eylül Üniversitesi, İzmir.

Koçel, T. (2003). “Business Management”, İstanbul: Beta Basım Yayım Dağıtım.

Mındıkoğlu, B. Ve A.E. Duygu (2006). “ISO 14001 Environmental Management System (EMS) Standard: A Study on Some Businesses’ Problems and Challenges Faced Turkey”, http://dergiler.ankara.edu.tr/dergiler/47/1155/1359 5.pdf

Morrison E.W. ve Milliken F.J. (2000). “Organizational silence: A barrier to change and development in a pluralistic world”, Academy of Management Review, 25, ss. 706–725.

Mutlu, S. (2009). “Accreditation Process and the Role of Human Resources in Health ", Ankara University Institute of Social Sciences, Department of Human Resource Management and Career Thesis.

Myers, M.T. ve Myers. G.E. (1982). “Managing by Communication – An Organizational Approach”, McGraw-Hill Book Company: New York.

Nonaka, I., Takeuchi, H. (1995). “The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation”, New York: Oxford University Press.

Ögel, Z. B. ve Dursunkaya, Z. (2001) “Quality Management in Education: An Example of ABET Accreditation Process 2000 ", Hacettepe University Faculty of Education Magazine, 20, ss. 206–214.

Özarallı, N. ve T. Uslu (2009). "Public and Private Sector Information Sharing and Analysis of Communication Channels”, International 7th Knowledge, Economy & Management Congress Proceedings, Yalova Üniversitesi-İstanbul Üniversitesi, FSM-İstanbul, ISBN: 978-99440203-5-0, ss. 1528–1541.

Öztürk, M. B. (2004). “Corporate Governance Practices of the European Union Harmonization Process "III. National Central Anatolia Congress,Kırşehir, 29–30 Nisan.

Postmes, T. Tanis, M. and Wit, B. (2001). “Communication and commitment in organizations: A social identity approach”, Group Processes Intergroup Relations, 4 (3), 227–246.

Richmond, V.P. McCroskey, J.C. (2008). “Organizational Communication for Survival: Making Work”, Work, 4th ed. Allyn & Bacon: Birmingham.

Özçağlayan, M. (1998). “New Communication Technologies and the Change”, İstanbul: Alfa Basım Yayım.

Saal, Frank E. ve Patrick A. Knight (1988). “Industrial and Organizational Psychology, Science and Practice”, California: Brooks State University.

SPK, Sermaye Piyasası Kurulu (2004). “Corporate Governance Practice Survey Results”, SP.

Sigler, T.H., Pearson, C. M. (2000). “Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment,” Journal of Quality Management, Vol.5, ss. 27-52.

Şehirli, K. (1999). “Research Report on Corporate Governance”, SPK Denetleme Dairesi, Sayı: 14 (4).

Tucker, M. L., Dale, M. G. ve Westerman, J.W. (1996). “Organizational communication: Development of internal strategic competitive advantage”, The Journal of Business Communication, 33 (1), ss. 51–69.

Uslu, Ş. ve Demirel, Y. (2003) “A Study on Problems of employees in SMEs ", the University of Erciyes Journal of Social Sciences Institute faculty, 12, ss. 173–184.

Uslu, T., Aydoğdu, C., Gündoğdu Şanlı, Z. ve E. M. Çam (2010). “Examination of the effects of Structural Strengthening institutions, Knowledge Management and Accreditation Standards on phychological empowerment and employee performance through attitudes”, International 8th Knowledge, Economy & Management Congress Proceedings, Istanbul University Faculty of Economics, ISBN: 978-9944-0203-7-4, ss. 14261439.

Varış, M., Küçükçolak, A., Erdogan, O. ve Özer, L. (2001). “Corporate Governance Principles of the Capital Markets,” İMKB Dergisi Özel Sayısı, 5, 19, ss. 167-171.

World Bank (1999). Ukrainian Corporate Governance Manual.

Yılmaz, M. (2007). “Impact of Job Satisfaction of the Quality Management System: An application in printing businesses with or without a quality certification", PhD Thesis, Gazi University, Institute of Science, Ankara, Turkey.

Zhui, Y., May, S.K. ve Rosenfeld, L.B. (2004) “Information Adequacy and Job Satisfaction during Merger and Acquisition”, Management Communication Quarterly, 18(2), ss. 241–270.

Downloads

Published

2014-03-05

Issue

Section

Articles